Frequently Asked Questions

Payments are made through Airbnb. 

 Payment options are Visa, Mastercard, Amex, JCB, debit cards, Apple Pay, Google Pay and PayPal.

Yes.

Yes. We ensure all rentals will be fully stocked with toiletries, and more!

All properties have community pools. Some also include basketball/tennis courts and fitness centers.

Not at this time.

 *Exception: if you rent a vehicle directly through FerTex Properties, we will meet you at the airport with the vehicle upon arrival, and to retrieve the vehicle upon your departure.*

**Available in Puerto Rico only.**

You must be 25 and present a valid drivers license.

Must provide proof of insurance.

* Payments will be made directly to FerTex Properties. All major credit  cards, Venmo and Zelle payments are accepted. *

** Deposit of $250-$500 required, depending on vehicle choice. **

Fajardo and the surrounding areas offer a great mix of beaches, rainforest access, and local attractions, making it a popular choice for visitors.

Yes — especially when booking with experienced hosts like FerTex Properties, an Airbnb Superhost and VRBO Premier Host with a proven track record of 5-star stays. All of our properties are in gated complexes/communities.

We are an Airbnb Superhost for over 5 years and a VRBO Premier Host, known for delivering consistently excellent guest experiences, responsive service, and well-maintained properties.

We pride ourselves on fast, reliable communication and typically respond within a few hours.

Absolutely. As a family-owned business, we personally respond to all guest inquiries and are available to help before, during, and after your stay.

Yes — our properties are conveniently located near major attractions, restaurants, and outdoor activities, making it easy to enjoy everything Puerto Rico has to offer.

Many of our properties are just minutes from beautiful beaches, while others offer peaceful mountain or rainforest settings close to top attractions.