Here to help you plan
Find answers about your Puerto Rico vacation rental, from booking and amenities to arrival. Vincent and the team are here if you need more help.
Search the questions and answers, or choose a topic below.
Find the right home and understand your reservation.
Start with our vacation rental properties and choose a home that suits your group. Follow the available booking link for that property to complete your reservation. If you’d like help choosing, contact Vincent and the team directly before you book.
Accommodation payments are handled through the platform you use to book, such as Airbnb or VRBO. Check the payment methods, total price, and payment schedule shown at checkout before confirming your reservation.
Read the cancellation policy shown for your chosen property and dates before you book. For an existing reservation, check the policy in your booking confirmation. Contact our team if you need help understanding the details.
Review the complete price breakdown at checkout, including any cleaning fees, taxes, or other charges shown for your reservation. If anything is unclear, ask our team before confirming your booking.
It depends on how you want to spend your time. Fajardo and the surrounding northeast coast offer access to beaches, boating, and rainforest adventures. Tell us your group size, dates, and interests, and we’ll help you compare suitable FerTex properties.
We’re a family-owned business with a personal approach to hosting. Vincent, Ruben, and the team help guests before and during their stay. FerTex is an Airbnb Superhost and VRBO Premier Host. Meet the team and read our guests’ experiences.
Know what’s included and what to check before you book.
Yes, our rentals offer air conditioning. Check your chosen property’s details for the rooms and areas covered, or ask our team if you have a specific need.
Yes, basic toiletries are supplied. Contact our team for the items included at your chosen home, particularly if you need a specific product or are staying longer. We can help you check what to bring before you travel.
Pool access and other amenities depend on the property. Check the individual listing for the facilities available at that home. If a pool is essential to your trip, ask our team to confirm the access arrangements before you book.
Beach access varies by property. Some homes are close to the coast, while others offer a mountain or rainforest setting. Check the listing for the location and access details, and ask our team if you need a walkable beach or a particular beach nearby.
Check the individual property’s amenity list for Wi-Fi. If you need to work remotely, ask our team about that home’s internet connection and workspace before booking. Let us know if video calls or a particular speed are important to your stay.
Yes—tell us the number of adults and children in your group and what matters most to you. We can help you compare sleeping arrangements and property features. Confirm any baby equipment or child-specific items with our team before you travel.
Check the pet policy for the specific property you want to book. Contact our team before booking if you plan to bring a pet, so any restrictions or charges can be clarified.
Ask us about the specific features you need, such as step-free entry, elevator access, stairs, or bathroom layout. These details vary by home. We’ll help you check the property information before you book.
Access arrangements depend on the property. Check your chosen listing and ask our team about that home’s entrance and security features before booking, especially if gated access is important to you.
Plan your check-in, parking, and transport.
Check your property listing and booking confirmation for your scheduled check-in and check-out times. If you have a late flight or need an earlier arrival, contact our team before you travel so the arrangements can be confirmed.
Please ask our team in advance. We’ll confirm whether your request can be accommodated and whether any charge applies before you make plans around it.
Check the parking information for your chosen property, including any space limits, permits, or vehicle restrictions. Let our team know before arrival if you’re bringing more than one vehicle or need a particular parking arrangement.
We do not currently offer a standalone airport shuttle. Airport handover and return are available when you rent a vehicle directly through FerTex in Puerto Rico. Coordinate your flight details and collection arrangements with our team in advance. Explore transport information.
For vehicle rentals directly through FerTex in Puerto Rico, drivers must be at least 25 and have a valid driver’s license and proof of insurance. A vehicle-specific deposit is required. Vehicle rentals are arranged separately from your accommodation booking. Contact our team to choose a vehicle and confirm the deposit and payment arrangements for your dates.
Personal help and a little local inspiration.
Vincent and the FerTex team will follow up personally. Whether you’re choosing a home or have a question about an upcoming stay, contact us directly for friendly, responsive help.
Our team is very responsive and will get back to you as soon as possible. Include your property name, travel dates, and question so we can help you more quickly.
Contact our team promptly and tell us the property name and what needs attention. A clear description, and a photo if appropriate, can help us understand the issue and arrange the next steps.
Start with the FerTex Puerto Rico beach guide and Puerto Rico road trip guide. Tell our team what you enjoy—beach days, local food, or outdoor adventures—and we can help you explore options near your rental.
Try a different word, reset the filters, or contact our team with your question.
Personal help, from our team
Tell us what you have in mind. Vincent and the team will follow up personally and help you plan your stay.
Help us help you: include your property of interest, travel dates, guest count, and any features you need.
From browsing to arriving
A few simple steps to help you feel ready for your getaway.
01
Compare homes, bedrooms, and locations to find a good fit for your group.
02
Check amenities, house rules, and the total price. Ask our team about anything important to you.
03
Use the booking link for your chosen property and keep your reservation confirmation handy.
04
Review your check-in details and coordinate any arrival questions with our team.
Your Puerto Rico getaway
Explore our vacation rental properties, or let our team help you choose a place that fits your group.