Frequently Asked Questions

Welcome to the FerTex Properties FAQ page! Here, we’ve compiled answers to the most frequently asked questions about our vacation rentals and services in Puerto Rico. Whether you’re wondering about the booking process, our cancellation policy, amenities, or local attractions, you’ll find the information you need right here. Our goal is to make your experience as seamless and enjoyable as possible, so if you don’t find the answer to your question, please don’t hesitate to contact us directly. We’re here to help you plan the perfect Puerto Rican getaway!

Payments are made through Airbnb. 

 Payment options are Visa, Mastercard, Amex, JCB, debit cards, Apple Pay, Google Pay and PayPal.

All of our properties are in gated complexes/communities.

Yes. We ensure all rentals will be fully stocked with toiletries, and more!

All properties have community pools. Some also include basketball/tennis courts and fitness centers.

Not at this time.

 *Exception: if you rent a vehicle directly through FerTex Properties, we will meet you at the airport with the vehicle upon arrival, and to retrieve the vehicle upon your departure.*

**Available in Puerto Rico only.**

You must be 25 and present a valid drivers license.

Must provide proof of insurance.

* Payments will be made directly to FerTex Properties. All major credit  cards, Venmo and Zelle payments are accepted. *

** Deposit of $250-$500 required, depending on vehicle choice. **

Additional Questions? Get in Touch!

FerTex Properties is family owned and operated and we personally answer all incoming calls and pride ourselves on personalized service. We have a combined 50+ years in the travel and service industries and putting our customers first coupled with great attention to detail is what makes FerTex Properties an industry leader.

We would love to speak with you about your upcoming vacation and answer all of your questions.






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